Family Services Specialist (CD) – Child Protective Services

Family Services Specialist (CD) - Child Protective Services

General Description: This is a professional position. The incumbent performs complex tasks in the provision of social services, such as child day care, adult services, foster care, adoption, and prevention services. The Family Services Specialist may also conduct Child Protective Services investigations and assessments and provide ongoing Child Protective Services. The Family Service Specialist may also conduct Adult Protective Services investigations and provide ongoing services.
Organization: The Family Services Specialist is part of Hanover County’s Career Development Program (CD). The Family Services Specialist Ladder has four (4) levels: Family Services Specialist I, II, III, and Senior. The Family Services Specialist reports to a Family Services Supervisor and supervises no staff.
Essential Functions:
  • Interviews customers to assess needs and/or assign to appropriate groups; Interviews all parties involved; assesses immediate and long-term dangers/risks to children/adults; interviews customers to resolve complaints;
  • Performs investigative duties to include screens referrals for validity and complaints of exploitation, neglect, and/or abuse of children, the elderly, and/or persons with disability;
  •  Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care;
  • Represents the agency in both civil and criminal court proceedings which involves interpreting laws, filing petitions, preparing court records, testifying before the court, preparing witnesses for examination, and compiling evidence;
  • Attends court, testifies in court and coordinates cases with attorneys;
  • Provides direct intervention and service delivery for difficult, complex social work cases, and coordinates casework; Provides case management services to monitor compliance;
  • Completes necessary federal, state and local planning and reporting requirements;
  • Refers families to treatment resources within the community;
  •  Provides parent education and support for families in target population;
  • Informs clients of service programs and the rules and regulations, and right to participate;
  • Serves as resource to clients and the community in area of expertise;
  • Conducts visits and maintains contact with other professionals;
  • Establishes and maintains case records;
  •  Represents the agency at various functions such as making speeches at civic and business associations, providing training and workshops on child/adult abuse and neglect for public and private organizations.
  • Provides direct services as appropriate;
  • Participates on committees and teams as needed to plan services, etc.;
  • Performs related work as assigned.

Working Conditions:

A. Hazards
  • Customers – May have contact with hostile families and children.
  • Conditions – May perform investigations and home visits in less than adequate living conditions.
B. Environment
  • Office
  • Field
C. Physical Effort
  • Policy Manual – Must be able to lift up to fifteen (15) pounds.
D. Non-exempt
Knowledge, Skills and Abilities: Knowledge of Family Services/social work theories, standards and practices, including knowledge of intervention and treatment techniques and professional ethics sufficient to enhance the client’s level of functioning is required. Also requires knowledge of human behavior, development and family dynamics. Knowledge of motivational theory; laws, policies, and regulations relating to human services program areas; investigation and interviewing techniques, needs assessment processes; procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions; therapeutic treatment technique; and for career counseling and guidance, desired. Knowledge of relevant community and public resources, preferred. Must be able to demonstrate computer literacy, preferably in Microsoft Office and OASIS software. Ability to apply crisis intervention methods and counseling techniques is required. Must be able to organize/prioritize work, and communicate effectively – both orally and in writing. Familiarity with child welfare laws/adult services rules and regulations, desired. Ability to analyze case information to make sound judgments; work in stressful situations and maintain diplomacy; establish and maintain effective relationships with others; and stay abreast of current trends and developments in the social work field.
Education, Experience and Training: Requires a Bachelor’s Degree in a human services field  or a Bachelor’s Degree in any field accompanied by a minimum of two(2) years’ related experience. Family Services experience, preferred.
Special Conditions:
  • Valid Commonwealth of Virginia Driver’s License or ability to travel to investigation sites as needed
  • Criminal Records Check, including fingerprinting
  • CANIS (Child Abuse and Neglect Information System) Records Check
  • Twelve-month probationary period
  • Work beyond normal work schedules — including On-call Rotations, weekends, holidays and nights
  • Mandatory Participant in the Citizen Emergency Response On-call Plan

For more information or to apply for this position, please visit our career site at

Contact details