Program Manager - Access & Emergency Services (re-ad 23-00375)
Here’s what you need to apply:
Master’s degree in psychology, social work, rehabilitation counseling, nursing or related field, five years of increasingly responsible experience in the provision of mental health services to include three years of supervisory experience; or an equivalent combination of education, training and experience.
The candidate must also have:
Strong background in CSB emergency services; excellent oral and written communication skills; considerable knowledge of mental health treatment and crisis intervention services; strong data analytics skills; exceptional teambuilding and leadership skills.
These qualifications are preferred:
Professional licensure in the state of VA; certification as a Certified Pre-Screening Clinician (CPSC); experience with operation and oversight of a 24/7 crisis program; experience leading organizational and systemic change.
Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Record must reflect at least three years of history and be dated within thirty days of interview. Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Chesterfield County Community Services Board (CSB) is seeking a Program Manager to oversee operations of our Emergency Services (Crisis) and Same-Day Access teams. We are seeking an experienced leader with extensive knowledge of crisis intervention services and relevant guiding Virginia code.
This role is an opportunity to become a key member of our Clinical services team, partnering with other Chesterfield County departments, State departments, and private agencies to provide critical services to Chesterfield’s citizens. This position will help to lead our agency through upcoming changes to the structure and nature of crisis intervention services across the state of Virginia. Incumbents must have the ability to operate a high degree of professional independence and be willing to embrace the agency’s leadership philosophy tenets and principles of trauma-informed care.
As a Program Manager your essential functions include, but are not limited to, the following:
• Oversees daily operations of Crisis and Same-Day Access programs and provides direct oversight of program supervisors;
• Partners with Chesterfield County Police Department to co-lead Crisis Intervention Training (CIT) program for law enforcement officers;
• Responsible for fiscal oversight of the program to include monitoring revenue and expenditures, and developing and overseeing the annual budget;
• Analyzes data for program quality measures and completes quarterly/annual reports;
• Oversees hiring of new staff, employee development, and the maintenance of a cohesive, effective, and professional team;
• Stays up-to-date on industry trends and best practices to enable development of new product/services lines as necessary;
• Leads and participates in agency and statewide committees to implement major projects and initiatives;
• Works with program supervisors to ensure clinical documentation quality for services rendered in the program;
• Serves as a member of the CSB’s Joint Leadership Team;
• Partners with Richmond Behavioral Health to ensure adequate staffing of the Crisis Triage Center; perform other work as required.
An Equal Opportunity Employer Committed to Hiring a Diverse and Bilingual Workforce
PLEASE NOTE: Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled.
Monday – Friday; 8:30 a.m. – 5:00 p.m. with some evenings and weekends required