COVID-19 Resources

Warm Line Available for those Struggling with COVID:

Virginia COPES
New COVID-19 Response Warm Line!   
Mental Health America of Virginia is now operating a second Warm Line specifically to support anyone in Virginia struggling with trauma, grief and distress caused by COVID-19. Trained staff provide strength-based support, resilience building strategies and community resources and referrals.
(877) 349-6428
Call or TEXT
No cost. Anonymous.
9:00 a.m. to 9:00 p.m. Monday-Friday
5:00 p.m. to 9:00 p.m. Saturday and Sunday
Compassionate, Optimistic, Person-Centered, Empowering, Support
The project is a coordinated effort between the Virginia Department of Behavioral Health and Developmental Services, Mental Health America of Virginia and the Virginia Department of Emergency Management. Funding is provided by the Federal Emergency Management Agency with technical assistance and oversight from the Substance Abuse and Mental Health Services Administration.



Guidance Documents and Accommodations from State Agencies for CSBs: 

  • For DBHDS guidance please click here. (FAQs updated on August 17th)
    • FAQs have answers to the following new question:
      • Can day support services be authorized and provided by staff in a residential setting?
      • Has DMAS issued guidance around telemedicine flexibility during the public health emergency?
      • Will the expectation for 30- and 90-day face-to-face case management visits during the COVID-19 outbreak be waived?
      • Where can I find more information about providing developmental disability (DD) waiver services during the COVID-19 outbreak?
  • For DMAS guidance please click here.
    • The DMAS page provides documents on:
      • Behavioral Health and ARTS Clarifications of Fee-for-Service and MCO Flexibilities for COVID-19
      • Provider Flexibilities Related to COVID-19
      • MCO Services Delivery Flexibilities related to COVID-19
      • Medicaid COVID Response for Medicaid and FAMIS members 


Resources for Healthcare Providers:


Guidance on Electronic Meetings: (updated 23 MAR 2020 at 11: 20 a.m.)  


Resources from Some of VACSB’s Advocacy Partners – (Please note that the resources listed on each of VACSB’s Advocacy Partners’ website can be very helpful, but are not specifically endorsed by VACSB)

  • NAMI – VA: here
  • VOCAL: here
  • Mental Health America of Virginia: here
  • VOICES: here
  • SAARA: here (Schedule for Virtual Recovery Groups)
  • Brain Injury Association of Virginia: here
  • The ARC of Virginia: here
  • Disability Law Center of Virginia: here