Arlington County’s Department of Human Services (DHS) Economic Independence Division (EID) seeks an experienced Benefits Program Supervisor to manage and administer a wide range of financial and medical assistance programs. These programs include the Temporary Assistance to Needy Families program (TANF), Supplemental Nutritional Assistance Program (SNAP), Medicaid, Foster Care IV-E, Child Care Subsidy, Energy Assistance, and Auxiliary Grants. The position will be responsible for the day-to-day management and supervision of one of six operating units within the Public Assistance Bureau, which may include a combination of benefits program specialists, case aides, seasonal temporary staff, and volunteers. To learn more about our services, please visit EID.

• Assisting in the development and implementation of local programs and/or in the development of local policy and procedures for administering Federal and State programs;
• Directing staff in the analysis and interpretation of complex cases and monitoring compliance with Federal, State and County regulations, policy and procedures;
• Hiring, training, supervising, monitoring and evaluating the work of benefits program specialists, case aides, and temporary staff;
• Developing internal operating systems;
• Evaluating service delivery;
• Conducting program outreach;
• Preparing and maintaining program records;
• Drafting reports using Microsoft Word and Excel; and
• Serving as liaison to external agencies regarding the interpretation of regulations and new program developments.

As part of the Bureau’s management team and the Department’s extended management team, this employee is responsible for taking an active role in planning, implementing, evaluating, and enhancing programs while working collaboratively with other managers and ensuring high quality customer service, timely and accurate service delivery, and creating and maintaining a culture of accountability and integrity. Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Experience: Considerable experience in the administration of public assistance programs. Substitution: Additional qualifying experience can substitute for the education requirement. A Master’s degree in a directly related field may substitute for up to one year of experience. Licenses/Certifications: Completion of the following required VaCMS trainings prior to the date in position:

• VACMSE6001: Introduction to VACMS
• VACMSE6002: Applications and Cases in VACMS
• VACMSE6003: Additional Data Collection Tools
• VACMSE6004: Eligibility Determination Final Steps
• VACMSE6020: Intake & Data Collection in the VACMS
• VACMSE6040: Eligibility Determination Process & Eligibility Results
• VACMSE6050: Using the New Data and Populate Buttons
• VACMSE6090: Tasks and Reminders
• VACMS7010: Viewing and Printing Forms
• VACMSC1002: VACMS Basics classroom

Desirables: Preference may be given to candidates with demonstrated experience in one or more of the following areas:

• Administering TANF, View, Child Care Subsidies, Medicaid, Foster Care IV-E and SNAP programs in a Virginia human service agency;
• Determining eligibility in one or more of the programs listed above;
• Managing and coordinating the work of others and/or supervising line staff; and/or
• Working knowledge of Commonwealth of Virginia automated systems including VACMS and VAMMIS.

SPECIAL REQUIREMENTS Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator’s license from the applicant’s place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant’s official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant’s driving record. A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. Must complete pre-hire federal background check and State of Virginia Central Registry check. ADDITIONAL INFORMATION Work Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Some telework is available, but not completely remote. The official title of this position is DHS Benefits Program Supervisor. Salary effective July 1, 2026