REQ#: 35000004

GENERAL STATEMENT OF RESPONSIBILITIES:

This is a professional level FLSA non-exempt position.  The Case Manager/State Hospital Liaison has the responsibility for providing case management services to individual’s ages 18 and older with a primary diagnosis of serious mental illness, and current admitted to a state psychiatric hospital.  This includes assessing service needs; developing plans for access to services; liaison with client, families, programs, and service providers; ongoing monitoring or client service needs; advocacy; and consultation and education to clients, families and community.

The Case Manager reports to the Program Director and is expected to function with initiative and independent judgment, based on application of standard practices and with guidance from the supervisor.  In carrying out position duties, he/she performs in accordance with applicable professional ethics and established Region Ten policies.

QUALIFICATIONS:

Bachelor’s degree in human services field and one year’s related work experience required. To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required.  For business use of a personal car, a certificate of valid personal automobile insurance must be provided.  In addition, the incumbent needs to possess the following knowledge, skills, and abilities:

Knowledge of:

1. Services and systems available in the community including primary health care, support services, eligibility criteria, intake processes, and generic community resources.

2. The nature of serious mental illness, intellectual disability and/or substance abuse depending on the population served, including clinical and developmental issues.

3. Treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning, and service coordination.

4. Different types of assessments, including functional assessment, and their uses in service planning.

5. Consumers’ rights.

6. Local community resources and service delivery systems, including support services (e.g., housing, financial, social welfare, dental, educational, transportation, communications, recreation, vocational, legal/advocacy), eligibility criteria and intake processes, termination criteria and procedures, and generic community resources (e.g., churches, clubs, self-help groups).

7. Effective oral, written and interpersonal communication principles and techniques.

8. General principles of record documentation.

9. The service planning process including, but not limited to, the Recovery and Person Centered Planning models, as well as the  major components of a safety and support service plan.

Skills in:

1. Interviewing.

2. Negotiating with consumers and service providers.

3. Observing, recording and reporting on an individual’s functioning.

4. Identifying and documenting a consumer’s needs for resources, services, and other supports.

5. Using information from assessments, evaluations, observation and interviews to develop service plans.

6. Identifying services within community and established service system to meet the individual’s needs.

7. Promote goal attainment.

8. Coordinating the provision of services by diverse public and private providers.

9. Identifying community resources and organizations and coordinating resources and activities.

10. Using assessment tools (e.g., level of function scale, life profile scale).

Abilities to:

1. Be persistent and remain objective.

2. Work as a team member, maintaining effective inter and intra-agency working relationships.

3. Demonstrate a positive regard for consumers and their families (e.g., treating consumers as individuals, allowing risk-taking, respecting consumers’ and families’ privacy, and believing consumers are valuable members of society).

4. Work independently performing position duties under general supervision.

5. Communicate effectively, verbally, and in writing.

6. Establish and maintain ongoing supportive relationships

POSITION LOCATION:  Region Ten Community Services Board

                                          800 Preston

                     Charlottesville, VA 22903

GRADE:      9

SCHEDULE: Monday through Friday, 8:00 a.m. to 5:00 p.m.